If you can’t find what you’re looking for please contact us directly and one of the team will get back to you.

FREQUENTLY ASKED QUESTIONS

DELIVERY

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Why is my delivery day set by The Flower Blooms team?

We like to keep our carbon footprint as low as possible, therefore in order to do this, we have to combine areas together and set them over the course of the week. Your delivery day may change in the future as The Flower Blooms expands, but don’t worry, you will always receive an email letting you know.

What happens if I’m not home when my flowers arrive?

Do not worry, our Flower Blooms team will make sure that they are left in a safe place. Our delivery team will post a ‘Sorry We Missed You’ card through your letterbox box to let you know where your blooms have been left if it’s not in an obvious place. We also encourage you to tell us of any special spots the flowers can be left in, or a friendly neighbour who would be happy to take them on your behalf when you place your initial order with us.

Can I set up flowers to be delivered to another address?

Yes! If you’re going to be away you can gift your blooms to someone else to enjoy. Simply email The Flower Blooms at – hello@theflowerfix.co.uk and we can arrange this for you.

What areas do you cover?

At the moment Surrey and South West London. Our delivery postcode radius is- SM, CR, RH, KT, TW, GU & SW. Once our business expands then so will our areas, but it’s always worth dropping us an email to double-check as occasionally we can make it work for specific deliveries outside of these areas.

What if it's raining?

Occasionally if it’s raining and if we can’t find a safe sheltered place for your blooms, we will use a plastic cellophane bag to cover and protect your blooms. Unfortunately, this is not recyclable but if you leave it out for us when your next delivery is due we can collect it and re-use it.

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FLOWERS

What type of flowers can I expect each week/fortnight/month?

You can expect a beautiful selection every time. Flowers will correspond to the seasons and we will always aim to supply a vast range of blooms to suit all tastes.

Why do some of my blooms last longer than others?

Some blooms naturally have a longer shelf life than others. You will generally find spring blooms such as tulips, anemone, stocks, and delphiniums will last up to a week, although if they have a cooler spot in your room they can last longer.

What is the best way to keep my blooms looking their best for the longest time?

That’s easy! Keep them cool, out of sunlight and every 2-3 days wash the vase, change the water, and re-cut the stems. This allows the fresh water to make it’s way up to the bud through a clear cut stem.

What if I dislike/allergic to Lillies?

Absolutely no problem. We just ask you to make a note in your account and we will make sure these are substituted for another bloom. Please also be aware that lilies are dangerous for cats, so it’s a good idea to ask for a Lily-Free bundle to be on the safe side.

How will I know how to arrange my blooms?

There is no right or wrong way to arrange your beautiful blooms, be creative! However, if you feel you need some tips and advice, your first delivery will come with a Flower Care Guide and the morning of your delivery you’ll receive an email with a sneak peek of your bundle which includes some arranging tips from Claire. There is also our Instagram and our YouTube page for more arranging inspiration.

How will I know what vase to use?

Visit our Vase Guide to find out which flower works with which vase shape works best. Our blooms arrive in various stem lengths so you might want to make the most of their height or create numerous smaller arrangements for your home.

Where do my flowers come from?

Your flowers are sourced from British Farms and Dutch Growers. Combining both suppliers allows us to provide you with the ultimate blooms by the bundle all year round.

GENERAL

Can I cancel whenever I want to?

Absolutely. You are not tied into a contract. You can cancel, pause or gift your subscription at any time.

Do you use plastic in your packaging?

Our packaging is very environmentally friendly. Our brown paper is recyclable. Our brown twine is recyclable. Our tissue paper is already recycled, so we suggest you reuse this for wrapping gifts.

Any ideas as to what I can do with the lovely white tissue paper I have protecting my flowers?

The white tissue can be used for wrapping gifts and presented with a ribbon bow. Head over to our Instagram page to see how this works. Or you can re-wrap some of your blooms in the tissue and gift them to a loved one. Don’t forget to use the brown string too!

How does the payment work?

The day you sign up to our service you will be charged the initial amount for your bundle (either £15.00 or £26.50) for your first bundle of blooms. You will then receive an email from our team notifying you of your delivery day that you will expect to receive your flowers either weekly, fortnightly or monthly. Your delivery day will stay the same until our business grows, in which case you will be sent an email confirming this change. You will then be charged the day before you are due to receive your flowers until we are informed of any changes to your delivery preferences.

Are my card details secure?

Absolutely! We use a company called Stripe who is certified as a PCI Service Provider Level 1 which means that your details are completely safe.

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